Refund policy

Welcome to Elarisse. We are committed to providing premium products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all included accessories.
Proof of purchase or your order confirmation is required.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

Personalized or customized products.
Gift cards.
Clearance or final sale items.
Products showing signs of use or damage caused by the customer.
Items returned without prior authorization.

3. Return Process

To initiate a return, please contact us at:

Email: support@elarisse.store

Please include:

Order number
Full name
Reason for return
Photos (if applicable)

Our support team will review your request and provide return instructions.

Please do not send any items back without receiving return authorization.

4. Return Shipping

If the return is due to a defective, damaged, or incorrect item received, we will cover the return shipping cost.

For all other approved returns, customers may be responsible for return shipping costs unless otherwise stated.

Original shipping costs (if any) are non-refundable.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your payment provider.